How fast is fast? Realistic timelines
For a straight staircase where we have the right rail in stock and the survey is straightforward, 24–72 hours from your first phone call to the lift working is entirely realistic. We've done it dozens of times for hospital-discharge cases across Plymouth.
For a more complex straight staircase — an awkward turn at the top, an unusual step depth, or a very narrow stairwell — we may need to order a slightly different rail. That typically adds 3–5 working days.
For a curved staircase there is no shortcut on the rail itself. The bespoke manufacturing takes roughly 2–4 weeks from the survey, and no reputable installer can beat that meaningfully. Anyone promising a 'same-day curved stairlift' is either mis-selling a straight rail or cutting corners on the survey.

