Stairlifts Plymouth

Accessibility Statement

This accessibility statement applies to stairliftsplymouth.com, the website of Stairlifts Plymouth (a trading name of MT Mobility Limited). We want as many people as possible to be able to use this website, and we have built it to be clear, readable and usable on a wide range of devices and assistive technologies.

You should be able to:

  • Zoom in up to 200% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using a screen reader (including the latest versions of VoiceOver, TalkBack and NVDA).
  • Read text easily thanks to strong colour contrast and a clear, modern typeface.
  • Use the website on a mobile phone, tablet, laptop or desktop.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. We know that some parts of this website are not yet fully accessible — for example:

  • Some older blog images may not have detailed alternative text.
  • Some embedded third-party content (such as Google Maps and the live chat widget) is not fully under our control and may not meet WCAG 2.2 AA.
  • Some PDF guides and brochures may not be fully tagged for screen readers.

Reporting accessibility problems

We're always looking to improve the accessibility of this website. If you find any problems, or if you think we're not meeting accessibility requirements, please contact us so we can put it right:

We aim to respond to accessibility feedback within 5 working days.

Getting information in a different format

If you need information from this website in a different format — for example large print, easy-read, audio recording or braille — please contact us using the details above and we'll do our best to help. Tell us the format you need and the information you're after, and we'll get back to you within 5 working days.

Help with using a stairlift

If you have a disability, are recovering from surgery, or are caring for someone with reduced mobility, our team can talk you through the most suitable stairlift options over the phone — there is no need to use the website at all. Just call 01752 648599 during opening hours and one of our local advisors will help.

Technical information about this website's accessibility

Stairlifts Plymouth is committed to making its website accessible, in line with the spirit of the Equality Act 2010 and the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, even though those regulations do not apply to us as a private business.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. The non-compliances are listed under "How accessible this website is" above.

What we're doing to improve accessibility

We test the website regularly against WCAG 2.2 AA using a combination of automated tooling and manual checks (keyboard navigation, screen reader spot-checks and colour-contrast review). When we add new templates or features, accessibility is part of the review before they go live, and we are working through older blog content to improve alternative text and document tagging.

Enforcement

If you contact us with a complaint about the accessibility of this website and you're not happy with how we respond, you can contact the Equality Advisory and Support Service (EASS).

Preparation of this statement

This statement is maintained by Stairlifts Plymouth and was last reviewed on 28 June 2026. The website was last tested for accessibility in June 2026 by the Stairlifts Plymouth team using automated tooling and manual keyboard and screen-reader checks against WCAG 2.2 AA.

Stairlifts Plymouth is a trading name of MT Mobility Limited, which is registered in England at 139 Cornwall Street, Plymouth PL1 1PA. Company No: 07051407. VAT No: 974 8151 85.

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