Privacy Policy
You can trust Stairlifts Plymouth to keep your data safe, because your privacy and security is extremely important to us. All information that you share with us will only be used with your permission, and we will share with you all data held if you request that of us.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation. Under the General Data Protection Regulation GDPR (EU) 2016/679, you have the right to know how and with whom your data is used and stored.
Information we collect
When you make an enquiry, request a home survey or place an order through this website, we will ask you to provide and will collect Personal Information from you such as your name, email address, billing address, delivery address, telephone number, product selections, VAT relief details, payment information and (where applicable) a password. Alternatively, if you request a brochure pack or general enquiry we will ask for relevant information to help process your enquiry.
We may also collect, and our third-party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). Please note we may collect this information even if you do not register with us. You should be aware that this site is monitored and may capture information about your visit to help us improve the quality of our service.
How we use your information
We confirm that any personal information you provide to us, and any user information from which we can identify you, is held in accordance with our registration with the Information Commissioner's Office. We use your information only for the following purposes:
- Providing information about products and services.
- Dealing with your enquiries and requests.
- Processing and dispatching your orders.
- For statistical or survey purposes to improve this website and its services to you.
- To serve website content and advertisements to you.
- To send periodic marketing letters and emails. The email address you provide for order processing may be used to send you information and updates regarding your order, in addition to occasional company news, updates, related product or service information, etc. If you consent, we will notify you of products or special offers that may be of interest to you.
Note: if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe details at the bottom of each email. Alternatively you can contact us at info@stairliftsplymouth.com and we will remove your data.
Marketing preferences
When you create an account or submit an enquiry online you will be given the option to receive information from Stairlifts Plymouth about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, please ensure that you tick the appropriate box during registration. You may unsubscribe from our contact list at any time by replying to a promotional email with the word "unsubscribe" in the subject line.
Disclosure to authorities
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we are entitled to do so.
Sharing with suppliers and partners
In order to fulfil any orders we will also share relevant personal data with delivery, supplier and fulfilment partners (where appropriate) to ensure you receive our products and services.
Payment security
If you choose a direct payment gateway to complete your purchase, our provider captures your payment / credit card data. It is encrypted via the Payment Card Industry Data Security Standard (PCI-DSS) to keep your data secure and safe. All direct payment gateways adhere to the standards managed by the PCI Security Standards Council, a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement generally accepted industry standards.
Cookies
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to make your experience while using our website more enjoyable, to help identify you when you visit, and to keep track of your browsing patterns.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These have separate and independent privacy policies. We therefore have no responsibility or liability for the content of these linked websites. We recommend that you read their privacy policies so you can understand how your personal information may be handled by these providers. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these websites.
Changes to this policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. If we decide to change our privacy policy we will post those changes on this page, and changes and clarifications will take effect immediately upon posting. Please check back frequently to see any updates or changes. If we make material changes to this policy, we will notify you here that it has been updated.
If our business is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to provide products and services to you.
Contact our Privacy Compliance Officer
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information, please contact our Privacy Compliance Officer at info@stairliftsplymouth.com, or by post to: Stairlifts Plymouth, 139 Cornwall Street, Plymouth, PL1 1PA.
Stairlifts Plymouth is a trading name of MT Mobility Limited, which is registered in England at 139 Cornwall Street, Plymouth PL1 1PA. Company No: 07051407. VAT No: 974 8151 85.